FAQ- Size, Order, Delivery, Returns, Reach Us

WHAT SIZE DO I NEED?

Measure your wrist for exact sizing using a tape measure, and select the most appropriate size. A guide is below for sizes to wrist size.  Our bracelets are made using elastic cord and so there is some flexibility. All the sizes are made to a just-right fit, if you prefer a slightly looser fit, please select the size above.

Size Chart-

CAN YOU OFFER CUSTOM ITEMS?

We receive inquiries for our products to be made in precious materials and customised sizing.  Please drop us a line and we will advise! cs@sevasoul.com.hk

DOES SEVASOUL DELIVER GLOBALLY?

Sevasoul ships worldwide!

Note:  USA shipping is temporarily suspended until further notice. We apologize for the inconvenience and appreciate your patience.

WHEN WILL I RECEIVE MY ORDER?

• SHIPPING & DELIVERY

  At Seva Soul, our products are manufactured and dispatched from Hong Kong, and our customer service team is also based in Hong Kong.

  We carefully prepare every order for dispatch and aim to get it to you as quickly as possible. Delivery times vary depending on the destination, shipping method and customs clearance.

  Estimated Delivery Times

  Hong Kong
  Orders are generally delivered within 2–4 working days.

  International – Courier Service
  Orders shipped through paid international courier services generally arrive within 6–10 working days, depending on the destination.

  International – Registered Airmail via Hong Kong Post
  International registered airmail generally takes approximately 2–3 weeks and may take longer depending on the destination, postal conditions and customs clearance.

  Tracking availability may vary depending on the destination and postal service used.

  Customs & International Delivery

  For international orders, delivery times may vary due to customs clearance, local postal procedures, public holidays or other circumstances beyond Seva Soul's control.

  Any customs duties, import taxes or other charges imposed by the destination country, where applicable, are the responsibility of the customer.

  Please note that estimated delivery times are provided as a guideline and are not guaranteed.

  Personalised Products

  Personalised bags, totes and other customised products may require additional processing time before dispatch, as each item needs to be prepared according to the personalisation selected by the customer.

  The applicable processing time will be communicated on the relevant product listing.

AM I LIABLE FOR ANY EXTRA DUTIES & TAXES?

Shipping cost is exclusive of all import duties, customs and taxes levied by your country where your order is being shipped to. You will be liable for the said charges at the point of delivery, or after delivery. Unfortunately, these charges will be neither get reimbursed nor refunded by Sevasoul. For any queries or for detailed information related to import duties, customs and taxes; please contact the local custom office.

WHAT IF I RECEIVE A DAMAGED OR DIFFERENT PRODUCT?

We make optimum efforts to ensure that all times delivered are of the best quality. However, if you receive a damaged or different item, please email us at cs@sevasoul.com.hk and reviewing your concern would be our highest priority! You can return the item within 7 days from the date of purchase to get a brand new replacement.

WHAT IS THE RETURN POLICY?

We want you to be happy with your Seva Soul purchase. If you receive an item that is damaged, defective, or different from what you ordered, please contact us so we can assist you.

Jewellery & Non-Personalised Products

• Returns or exchanges may be requested within 7 days of delivery.
• Items must be unused, unworn and returned in their original condition and packaging.
• The item must be returned with all original tags, accessories and packaging, where applicable.
• Return shipping costs may be the responsibility of the buyer unless the item received was incorrect, damaged or defective.
• Items that show signs of wear, damage or alteration may not be eligible for return or exchange.

Personalised Products

• Personalised bags, totes and other customised products are made specifically for you and are therefore non-returnable and non-exchangeable for change of mind or incorrect personalisation submitted by the customer.
• Please carefully review your name, initials, text and other personalisation details before placing your order.
• If a personalised item arrives damaged, defective, or with a personalisation error made by Seva Soul, please contact us within 3 days of receiving the delivery with photographs so that we can review the issue and assist with a replacement or appropriate resolution.

Before Returning an Item
Please contact us before sending any item back. We will provide the relevant return instructions and address.

HOW CAN I RETURN MY ORDER?

Procedure to return the item is very simple! You just need to email us on cs@sevasoul.com.hk. We will allot a Returns Authorisation (RA) code for you. We recommend using a registered air mail to return your items and keeping a record of the tracking details. Please note we are unable to be liable for any loss in transit.

WHO IS LIABLE FOR THE RETURNS COST?

Customer will be liable for the cost of returning the product. If Sevasoul is at fault, we will be responsible for the cost of returning the product as per the Returns Authorisation.

WHICH CURRENCIES DOES SEVASOUL ACCEPT?

At checkout, Sevasoul accepts Hong Kong and US dollars only. Other currencies are for reference.

Currently, we are only able to accept Hong Kong dollar only. We can accept more currency in future. Other currencies are only for reference.

Is it possible to Pay C.O.D Cash On delivery?

Sorry, we don’t accept Cash On delivery currently.

WHAT PAYMENT METHODS DOES SEVASOUL ACCEPT?

Currently, we accept payment through Paypal which is fastest and safest way to send money online.

HOW TO CONTACT SEVASOUL?

Email us on cs@sevasoul.com.hk and we are at your service!

You can contact us for any specific queries you might have, please email us on cs@sevasoul.com.hk and we will try to respond as soon as possible.